Fundació Catalana Síndrome de Down
A digital and omnichannel transformation to bring the voice of the foundation to everyone
Fundació Catalana Síndrome de Down (FCSD) is a private, non-profit organization that found the need to align all the internal processes to maximize user experience in the different communication channels and points of contact with their users.
What We Did
- Consulting services to create a new process strategy and user research.
- Design the style guide and image of the website.
- Development and implementation of the frontend of the solution.
- Development of the integration with a live chat.
- Live Chat.
Increase the number of donations for the website
Centralize all digital communications through an omnichannel solution.
Bring the organization to an agile mindset.
2 Big Takeaways
- By introducing all the users and stakeholders in the design stage, we have built a solution that covers their essential needs.
- The Omnichannel solution has allowed scaling the customer support team more effectively.
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